Refund policy
Refund Policy
Last updated: October 27, 2025
We want you to love your purchase. If something isn’t right, we’re here to help.
Return Window
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You may request a return within 30 days of delivery.
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Items must be unused, in original packaging, with all components included.
Non-Returnable Items
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Final sale items, gift cards, and downloadable content.
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Customized or made-to-order products (where applicable).
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Items returned incomplete, damaged, or not in their original condition.
Return Process
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Email carbrickzshop@gmail.com with your order number, product, and reason for return.
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We’ll send return instructions and an RMA (Return Merchandise Authorization).
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You are responsible for return shipping unless we made an error or the item arrived damaged/defective.
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Keep your return tracking—returns without tracking that go missing cannot be refunded.
Refunds
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Approved refunds are issued to the original payment method after inspection.
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Please allow 5–10 business days after we receive the return for processing.
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Shipping fees are non-refundable (except for incorrect or defective items).
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If a package is refused or undeliverable due to incorrect address or failure to pay customs, original shipping is non-refundable and return costs may be deducted.
Exchanges
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To exchange an item, start a return and place a new order for the desired product.
Damaged or Defective Items
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Inspect your order upon arrival and contact us within 7 days with photos so we can make it right.
Cancellations & Order Changes
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Orders begin processing quickly. If you need to cancel or change details, email us ASAP at carbrickzshop@gmail.com. We can’t guarantee changes after an order is placed.